Knowledge Base Documentation
Perfect Documentation designs and implements knowledge bases, online help systems, and documentation portals for supporting organizations and end users
What Is A Knowledge Base?
A knowledge base empowers your company and/or end users to independently assist themselves. It serves as a repository where current information, resources, solutions to problems, and responses to inquiries about your products and services are stored. How can you determine if a knowledge base aligns with the needs of your organization?
It may be the right time to shift from a just a normal FAQ list to a knowledge base if:
- Your questions have become too complex now.
- Customer support tickets are staying open too long.
- Your normal FAQs are too long now for your company and customers to go through
- There are many ways to resolve a task
- There are plenty of questions that need to be addressed for the working of your products and services
- There are plenty of questions that need to be addressed for the working of your products and services
- Your customer support costs are higher and there are too many queries in your system
knowledge base
Online Help Systems
We specialize in developing online help systems that your organization requires, offering users an effortless way to utilize and navigate your software applications. Regardless of the intricacy of your software and the preferences of your end-users, our team collaborates closely with you to provide a tailored solution. This solution not only accelerates end-users familiarity with the application but also reduces the burden on your support resources.
Benefits
Increased Customer Satisfaction
Customers are more satisfied when their needs are fulfilled without having to speak to anyone
User Friendly benefits
When a product or application is simple to configure, use, or manage, it not only provides a better experience and heightened value to the end-user but also benefits your company.
Decrease in Customer Support Cost
Online help systems will help to reduce the customer inquires, thereby reducing your customer support cost
User Productivity Increases
Having access to the information helps the users to engage with the product faster
knowledge base
Documentation Portals
We Provide
Any Device, Anywhere
Our portals provide information and searchability from any device and anywhere
Responsive Layouts
Easy to use and flexible layouts with the information so that the users have access to complex information in a user friendly way
