Technical Documentation for a Fintech Company

Client Problem

Given the complexity and multi-faceted nature of this project, the company sought technical writers who possessed:

A strong understanding of the software development life cycle
Expertise in utilizing APIs from major software companies.
Furthermore, the company needed professionals who knew about the handling of system maintenance tasks effectively.

Unfortunately, the company lacked employees with the necessary technical background to adequately document the project requirements.

Our Solution

To address the challenge of the company’s lack of technical expertise in documenting the project requirements, Perfect Documentation stepped in with a comprehensive solution.

1. Recognizing the complexity and multi-faceted nature of the project, Perfect Documentation assembled a team of highly skilled technical writers, each specializing in different aspects of the software development life cycle.
2. The team of technical writers brought to the table a wealth of knowledge and experience in utilizing APIs from major software companies. This expertise allowed them to effectively document the intricate technical aspects of the project, ensuring that every detail was accurately captured and conveyed in a clear and concise manner.
3. Throughout the software development process, Perfect Documentation’s technical writers worked closely with the company, collaborating with developers, designers, and other stakeholders to gather the necessary information and translate it into comprehensive documentation. They documented each stage of the development life cycle, from the initial requirements gathering to the final implementation and testing phases.

But Perfect Documentation’s involvement didn’t end there. After the completion of the software, they assigned a dedicated technical writer to continue working closely with the company. They ensured that any changes or updates made to the software were accurately reflected in the documentation, enabling the company to have a reliable and comprehensive resource for ongoing support and maintenance.

Benefit

The collaboration between the company and Perfect Documentation proved to be highly beneficial. The implementation of the new documentation resulted in a significant increase in sales efficiency during their internal resources change.

Customers expressed their satisfaction with the platform, praising its efficiency and user-friendliness, and in case of new resources coming on board, there was an ease of access as to how things worked.